Privacy Policy

Last updated: 24 August 2026

TRD Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit www.olivewoodwholesale.co.uk, purchase goods from us, contact us, subscribe to our marketing communications or choose to create an online account.

This website is intended primarily for trade and business customers. However, information relating to an individual, including sole traders, employees, directors and representatives of our customers, may still constitute personal data.

1. Who we are

This website is owned and operated by:

TRD Ltd
Islay House
Lynderswood Business Park
Braintree
Essex
CM77 8JT
United Kingdom

Registered in England and Wales under company number 8684431.

For the purposes of UK data protection law, TRD Ltd is the data controller in respect of the personal information described in this policy.

You can contact us regarding privacy or personal information using the contact form on our website or by using the email address published on our website.

2. Information we collect

Depending on how you use our website, we may collect the following information.

Order and customer information

When you place an order we may collect:

• your name;

• business or trading name;

• billing address;

• delivery address;

• email address;

• telephone number;

• VAT or business information where provided;

• products ordered;

• order value;

• delivery information;

• payment status;

• order history; and

• correspondence relating to your order.

This information is required so that we can process, fulfil and administer your order.

Optional customer account information

Customers may choose to create an account on our website.

Creating an account is optional. You do not need to create an account in order to browse our website or place an order.

If you create an account, we may collect and process information including:

• your name;

• email address;

• account login information;

• saved contact details;

• saved addresses;

• account preferences; and

• order information associated with your account.

Registered customers may be able to use the account area to manage their details and view orders associated with their account through the My Orders section.

Account functionality is provided through the Wix Members Area.

Passwords and login authentication are handled through the website platform and its security systems. We do not have access to your password in readable form.

You may contact us if you wish to close your account. Closing an online account does not necessarily mean that all information relating to previous transactions will be deleted, as we may be required to retain order and accounting records for legal, tax, fraud-prevention or record-keeping purposes.

Payment information

When you make a payment online, payment information is processed by the payment provider made available through our checkout.

Depending on the method selected, this may include Wix-supported payment processors, card payment providers and/or PayPal.

We do not normally receive or store your full payment card number or card security code. Payment providers process this information in accordance with their own privacy and security policies.

Where payment is made by BACS or bank transfer, we may retain appropriate payment and transaction records in our accounting systems.

Contact and enquiry information

If you contact us by email, telephone or through the website contact form, we may collect:

• your name;

• email address;

• telephone number;

• company name;

• the contents of your message; and

• information necessary for us to respond to your enquiry.

Marketing information

If you subscribe to our newsletter or promotional emails, we collect information such as your email address and any marketing preferences you provide.

You can unsubscribe at any time using the unsubscribe link contained within a marketing email or by contacting us.

Website and technical information

When you use our website, certain information may be collected automatically, including:

• IP address;

• browser type;

• device information;

• operating system;

• pages viewed;

• referring website;

• date and time of visits;

• website interactions; and

• cookie and analytics information.

We use this information to operate the website, maintain security, understand how the website is being used and improve our services.

3. How we use your information

We may use personal information to:

• process and fulfil orders;

• take and confirm payments;

• arrange delivery;

• provide order confirmations and delivery updates;

• maintain customer and order records;

• provide and manage optional customer accounts;

• display applicable order information within a customer's account;

• respond to enquiries;

• provide customer service;

• process returns, refunds and complaints;

• prevent fraud and protect the security of our website;

• maintain accounting and tax records;

• improve our website and services;

• understand website usage;

• send newsletters and promotional communications where permitted; and

• comply with legal and regulatory obligations.

We will not sell your personal information.

4. Our lawful bases for using personal information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we rely on the following bases.

Contract

We process information where it is necessary to take steps at your request before entering into a contract or to perform our contract with you.

For example, this applies when we use your name, address and contact information to process and deliver an order.

Legal obligation

We may process and retain information where necessary to comply with legal requirements, including accounting, taxation and regulatory obligations.

Legitimate interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

This may include:

• administering our business;

• managing customer relationships;

• providing and securing customer accounts;

• keeping appropriate business records;

• preventing fraud;

• protecting our website;

• dealing with enquiries and complaints; and

• improving our services.

Consent

Where required, we rely on your consent for activities such as certain marketing communications and non-essential cookies.

You can withdraw your consent at any time.

5. Customer accounts and guest checkout

Our customer account facility is provided as an optional service.

You are not required to register or log in before placing an order.

Customers who choose to register may benefit from account features including access to account settings and applicable order history.

Information in a customer's account is intended only for that customer and is protected through login authentication.

If you place an order as a guest, we will still collect the information necessary to process the transaction and fulfil your order.

6. Who we share information with

We only share personal information where reasonably necessary to operate our business, provide our services or comply with the law.

Recipients may include:

Wix

Our website is hosted and operated using the Wix.com platform.

Wix provides services including website hosting, e-commerce functionality, customer accounts, databases and website security.

Information submitted through our website may therefore be processed and stored using Wix systems.

Payment providers

We share necessary transaction information with payment providers so that payments, refunds and payment-related enquiries can be processed.

The provider used will depend on the payment option you select at checkout.

Delivery companies

We provide the information necessary to deliver your order to our delivery partners.

These may include:

• DPD;

• FedEx;

• Royal Mail; and

• other courier or delivery providers where appropriate.

This normally includes your name or business name, delivery address, telephone number, email address and parcel information where required for delivery and tracking.

Professional and service providers

We may share information where reasonably necessary with companies that provide services to us, such as:

• accountants;

• IT providers;

• website providers;

• payment processors;

• email and marketing providers;

• professional advisers; and

• fraud-prevention or security providers.

These organisations only receive information where necessary for the service they provide.

Legal requirements

We may disclose information if required to do so by law, regulation, court order or a competent regulatory or law-enforcement authority.

We may also disclose information where reasonably necessary to establish, exercise or defend legal claims.

7. International transfers

Some of the companies that provide technology, website, payment, delivery or other services to us may process information outside the United Kingdom.

Where personal information is transferred internationally, we expect appropriate safeguards to be used as required by applicable UK data protection law.

These may include transfers to countries recognised as providing an adequate level of data protection or the use of approved contractual safeguards.

8. How long we keep information

We do not keep personal information for longer than reasonably necessary for the purpose for which it was collected, subject to legal and regulatory requirements.

As a general guide:

• order, invoice, transaction and accounting records may normally be retained for at least six years where required for tax, accounting or legal purposes;

• customer account information may be retained while the account remains active and for a reasonable period afterwards;

• customer service and enquiry correspondence may normally be retained for up to 24 months, unless it forms part of an order, dispute or ongoing customer relationship requiring longer retention;

• marketing information may be retained until you unsubscribe, withdraw your consent or we determine that it is no longer appropriate to retain it; and

• website analytics and cookie information is retained according to the settings and retention periods of the relevant website and analytics services.

We may retain certain information for longer where necessary to comply with the law, resolve a dispute, prevent fraud or establish, exercise or defend a legal claim.

9. Marketing

We may send marketing emails where you have consented to receive them or where another lawful basis permits us to do so.

Marketing consent is separate from creating an account or placing an order.

Creating a customer account does not, by itself, mean that you have agreed to receive marketing emails.

You can unsubscribe from marketing communications at any time using the unsubscribe link within the email or by contacting us.

We may retain minimal information on an unsubscribe or suppression list so that we can respect your request not to receive further marketing.

10. Cookies

Our website uses cookies and similar technologies.

Some cookies are strictly necessary for the website to operate. These may be used for functions including:

• security;

• shopping basket functionality;

• checkout;

• remembering website preferences;

• customer account authentication; and

• keeping a registered customer logged in.

Other cookies may be used for analytics, performance, advertising or similar purposes.

Where required by law, non-essential cookies will only be used after you have been given the opportunity to make a choice through our cookie consent system.

You can also manage or remove cookies through your browser settings. Disabling certain essential cookies may prevent parts of the website, including account or shopping functionality, from working correctly.

11. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

Our website platform and payment providers also maintain their own security measures.

No method of transmitting information over the internet can be guaranteed to be completely secure, but we take reasonable steps appropriate to the nature of the information we process.

12. Automated decision-making

TRD Ltd does not currently make decisions about customers using solely automated processing which produce legal effects or similarly significant effects.

Payment providers and fraud-prevention services may use automated systems to assess transactions in accordance with their own policies.

13. Your rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information, including the right to:

• request access to personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to erase personal information in certain circumstances;

• ask us to restrict processing in certain circumstances;

• object to certain processing;

• request the transfer of certain information where applicable;

• withdraw consent where processing is based on consent; and

• object to direct marketing at any time.

Some rights are subject to exemptions and do not apply in every circumstance.

For example, we may need to retain transaction information even after you request that your account is deleted where we are legally required to maintain accounting or tax records.

To exercise your rights, please contact us using the details provided on our website.

We may need to verify your identity before responding to a request.

14. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to investigate and resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information about your data protection rights and how to make a complaint is available from the Information Commissioner's Office at ico.org.uk.

15. Third-party websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy information provided by those organisations before providing them with personal information.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, customer account functionality, service providers or legal obligations.

The latest version will be published on this page and the date at the top of the policy will be updated.

Where a change materially affects how we use personal information, we will take reasonable steps to bring the change to the attention of affected users where required.